Mt. Airy CDC

Housing Intake Coordinator / Receptionist

Job Description

Hours: Full time (37.5 hours/week), exempt
Reports to: Managing Director
Salary range: $38,000-$41,600, commensurate with experience

About the Organization:
Founded in 1980, Mt. Airy CDC’s mission is to preserve, empower, and
advance a vibrant and diverse Mt. Airy by stimulating community-centered
neighborhood development.

The CDC works towards its mission in four program areas: 1) Housing
Counseling, 2) Real Estate Development, 3) Business Services, and 4)
Community Programs.

By joining us, you will engage in truly meaningful work that seeks to
strengthen local schools; help families purchase their first home or stay in it
when they experience hardships; improve the physical infrastructure of our
neighborhood; help new entrepreneurs develop and existing local businesses
thrive; and ultimately connect neighbors with one another. You will be an
integral part of our efforts to deepen the longstanding tradition of making
Mt. Airy a welcoming place to call home.

Description:
As a Receptionist, you will be the first point of contact for our organization.
Duties include offering administrative support across the organization. You
will welcome guests and greet people who visit the business. You will also
coordinate front-desk activities, including distributing correspondence and
redirecting phone calls.

As the housing intake coordinator, you will perform a variety of clerical and
administrative duties to assist our housing counselors. You will answer
questions clients have about the front end of the process (signing up for our First Time Homebuyer workshops, filling out the application, etc). You will
also routinely support case management and client outreach.

To be successful in this position, you should have a pleasant personality, as
this is also a customer service role. You will have to handle tasks in a timely
and effective manner, while streamlining office operations. You should have
strong organizational skills and the ability to prioritize your workload.
Ultimately, the duties and responsibilities are to ensure the front desk
welcomes guests positively, and executes all administrative tasks to the
highest quality standards.

Responsibilities:
● Greet, welcome, direct, and announce clients/visitors in a professional
and pleasant manner
○ Assist and refer to appropriate staff

● Answer telephone calls
○ receptionist has to have base knowledge of all of our
departments and their functions so as to direct people to the
right person
○ Transfer calls
○ Check voicemail daily
○ Return calls pertaining to First Time Homebuyer workshop
registration

● Log checks received in mail

● Data entry:
○ Enter information about requests for assistance and follow up
into database

● Provide the callers/guest with workshop registration information

● Provide potential clients with intake packet

● Review housing intake documents when a potential client brings in
workshop documents for an appointment to let them know what
documents are missing.

● Notify counselor when client has arrived for a scheduled appointment

● Assemble workshop packets

● Keep an inventory of applications copied and ready for distribution

● Receive, sort, and distribute daily mail

● Make copies for housing department and clients

● Housing Counseling Intake:
○ Create, download, and send attendance certificates
○ Email Zoom details to registrants
○ Update attendance sheet with registrant details
○ Set up client files by scanning or downloading documents
○ Email clients regarding documents missing or received
○ Schedule and create calendar appointments by adding client
details to calendar, including documents for review
○ Email client with initial appointment date/time
○ Confirmation follow up/Google Invite
○ Send documents for signature via DocuSign
○ Responding to emails/phone messages/troubleshooting
○ Update client files with additional document received
○ Moderate weekly workshops, as needed
○ Send Google calendar invites to Workshop presenters
○ Schedule Zoom meetings for Workshops

● Other duties as assigned

Requirements:
● 1+ years previous experience as a Receptionist, Front Office
Representative or similar role; or equivalent combination of education
and experience

● Computer skills, including familiarity in Google Suite

● Hands-on experience with office equipment (e.g. printers and
computers, multi-line phones, etc.)

● Professional attitude and appearance

● Solid written and verbal communication skills

● Ability to be resourceful and proactive when issues arise

● Excellent organizational skills

● Self-starter and problem solver

● Multitasking and time-management skills, with the ability to prioritize
tasks

● Customer service oriented

● Occasional night and weekend hours required

Benefits
● Health insurance (including vision)
● Dental coverage
● Life insurance
● Disability insurance (short term and long term)
● Paid time off (PTO) and 13 paid holidays
● Flexible spending account

To Apply
● Interested applicants should submit a cover letter, resume via email to
Sharon Kim: skim@mtairycdc.org with the subject line, “Intake &
Receptionist position.”

Mt. Airy CDC is an Equal Opportunity Employer.

To Apply:

To apply for this job email your details to skim@mtairycdc.org